John Hancock Personal Financial Services, LLC

Registered investment adviser · Boston, MA · CRD #174433

Form ADV data as of 2026-09-01

Regulatory assets

$2.20 billion

Total accounts

35,589

Employees

149

Disclosure events

Firm details

Website: https://www.johnhancock.com/investing.html
Telephone: 617-572-0109
SEC file number: 801-80927
Most recent Form ADV filing: 2026-03-27
SEC record: View this firm on the SEC's IAPD site

Disciplinary disclosures

This firm reports 3 disclosure questions answered Yes, covering 3 reported events. Form ADV Item 11 covers charges and pending proceedings as well as findings, so a Yes answer is not itself a finding of wrongdoing. The underlying detail is filed with the SEC.

Another regulator found a false statement, omission, or dishonest, unfair, or unethical conduct
Another regulator found a violation of investment-related regulations or statutes
Another regulator entered an order in connection with investment-related activity (past 10 years)

Assets and accounts

Provides continuous and regular supervisory or management services	Yes
Discretionary regulatory assets under management	$2.20 billion
Non-discretionary regulatory assets under management	$0
Total regulatory assets under management	$2.20 billion
Discretionary accounts	35,589
Non-discretionary accounts	0
Total accounts	35,589
Regulatory assets under management attributable to non-U.S. persons	$0

People

Total employees (excluding clerical)	149
Employees performing investment advisory functions (including research)	15
Employees who are registered representatives of a broker-dealer	72
Employees registered as investment adviser representatives with a state	63
Employees registered as IARs for another investment adviser	0
Employees who are licensed insurance agents	1
Firms or persons who solicit advisory clients on the firm's behalf	0

Custody

Has custody of client cash or bank accounts	No
Has custody of client securities	No
A related person has custody of client cash or bank accounts	Yes
A related person has custody of client securities	Yes
Client funds and securities held in a related person's custody	$1.27 billion
Clients for whom a related person has custody	23,996
The firm acts as a qualified custodian	No
A related person acts as a qualified custodian	Yes
Number of persons acting as qualified custodians for the firm's clients	1

How the firm is compensated

A percentage of assets under managementHourly chargesFixed fees (other than subscription fees)

Advisory services offered

Financial planning servicesPortfolio management for individuals and/or small businessesEducational seminars/workshops

Affiliated related persons

Broker-dealer, municipal securities dealer, or government securities broker or dealerOther investment adviser (including financial planners)Commodity pool operator or commodity trading advisorBanking or thrift institutionTrust companyInsurance company or agencyPension consultantSponsor or syndicator of limited partnershipsSponsor, general partner, or managing member of pooled investment vehicles

Reported conflicts of interest

Form ADV Items 8 asks advisers to disclose arrangements that may create a conflict with client interests. This firm answered Yes to:

Recommends securities in which it has another proprietary interest
Recommends securities in which it has another sales interest
Receives compensation from others for client referrals

Client types

Type of client	Clients	Assets
Individuals (other than high net worth individuals)	35,247	$1.79 billion
High net worth individuals	342	$411.4 million